Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesIts A Nice Apartment, But I Was Thoroughly Unimpressed Upon Move In At The State Of My Unit. — Upon moving into my new apartment here at canvas, I immediately noticed that much of the common area was very dirty. Upon further inspection of this area and my own personal room, nobody had came through and cleaned anything in the apartment. The floors were filthy, the drawers were dirty, and the bathroom was not clean whatsoever. It took multiple hours to clean the whole place and had set me and my family back so much that we had to cancel multiple plans in order to move me in in time. After paying all of the move in fees and not being able to move in until halfway through the month, while paying for a full month of rent, we were pissed at the state of my room and unit. My room on the website of floor plans was wildly misguiding, as I cant even fit a mini-fridge in my bedroom, and had to settle with putting it in the bathroom and running power underneath the door. They also advertise putting the desk and dressers in other places online, but in person there is only one way that this room can be laid out, and it was not the one that was advertised. While the grounds and amenities are nice, Canvas really needs to work on actually following through with cleaning their units before people move in, because the current state of it is atrocious.
response from property -Hi Dylan! We are fully committed to putting our time and our resources towards providing you with confidence and pride in your living environment. Your bedspace was professionally painted and cleaned by our approved vendors. After reviewing the photos sent, the apartment was in good condition at the time of move-in, and management has taken the time to address your concerns within a reasonable time frame. If you have further concerns, please reach out directly! Sincerely, Canvas Management
|Recommended: NoReview Of Student Moving In- Place Needs Help — I was given a key to the room and bathroom that has not been cleaned- had hair on the bed, fake nails on the floor, dirty shower, and broken shower head. Bed is wobbly, kitchen wall under counter is filthy dirty with foot stains , microwave handle is broken. Property staff is helpful
We regret that you have had an unpleasant experience. Resident satisfaction is extremely important to us, and this is not the type of impression that we want to make. Our team made ourselves available on move-in day to address your concerns and rectify any shortcomings in a timely manner. Please let us know if you have any further concerns! Sincerely, Canvas Management
|Recommended: YesWalls — The walls in our apartment were not patched and still need painting, the screen of the window was broken and the window has a crack.
Every resident is important to us, and we are sincerely sorry that you have experienced a problem. Since at least one of the residents in your unit was a renewal, it is their responsibility to ensure the common area is move-in ready for new roommates! With that being said, we do check that common area has been cleaned for the incoming residents, and that there are no major damages. If you have not done so already, please put in maintenance requests for the window screen and crack so that we are able to repair these. Unfortunately, we do not typically paint the common area while residents are still residing there, however I would like to extend an offer to mend this situation. I will be reaching out to you via email shortly! Sincerely, Canvas Management
|Recommended: YesCanvas 2023 — Great place to live Everyone is so nice and helpful so excited for the rest of the year
Thank you so much for your kind words. Resident satisfaction is very important to us so your review made our day! Please let us know if there is anything we can do to help you continue to enjoy your home. Sincerely, Canvas Management
|Recommended: YesReview — Move in was quick and painless
Thank you for the GREAT review! If you need anything, please feel free to contact us! Sincerely, Canvas Management
|Recommended: YesParking — How is there not enough room for residents to park
All of our residents are important, and we are sincerely sorry that you are unhappy with our parking structure. Unfortunately, parking is an additional item to your lease and does not come with it. While we are at 100% capacity for our garage, we are working through some transfers that have recently come through and will notify you if a space becomes available for you. If you have further questions or concerns, please reach out to us. Sincerely, Canvas Management
|Recommended: YesSo Far So Decent — Just have had a few issues that have all been handled but so far so decent.
Few things make us happier than satisfied residents! We are so pleased that we have been able to resolve your issues! Please let us know if there is anything you need to continue to love your home! Sincerely, Canvas Management
|Recommended: NoTerrible Place To Live — I tell everyone not to live here. If I could give it zeros I would.
We feel badly that you are not happy and would like to make your experience here enjoyable. Customer service is our priority and we will work diligently to ensure your happiness. We’ll be reaching out shortly.
|Recommended: YesReview — The overall building is nice enough. However, comparing the amount charged combined with the quality of the construction and the parking availability, I would recommend this building only to those who haven't found a more affordable place especially college students . I say this with a caveat. The amenities themselves are great. The pool is awesome and the gym is clean and well maintained.
Thank you! We always encourage feedback from our residents! We sincerely appreciate you taking the time to review Canvas and we will do our very best to keep you happy! Should you need anything, please feel free contact us. Canvas Tempe Management
|Recommended: No2022-2023 — The building always seemed to have something broken. The parking situation was okay but no guest parking makes it very difficult and one of the biggest problems I had with the building. The fact you can only have two guests at the pool doesn’t seem right either.
Hi Kelly,
I am saddened to hear that we have not exceeded your expectations here at Canvas Tempe. Our team would love to speak to you about the issues that you are having. Please email [email protected] so that we are able to assist.